Effective Date: 23/01/2025
Haya App (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Haya App (منصة هيا التعليمية) (the “App”). Please read this policy carefully. If you do not agree with the terms of this policy, please do not use the App.
1. Information We Collect
We may collect and process the following types of information:
a.
Personal Information
When you register or interact with the App, we may collect:
- Full name
- Email address
- Phone number
- Username and password
- Profile picture (optional)
b.
Educational Information
- Courses enrolled and completed
- Test scores and assessments
- Learning progress and history
c.
Device and Usage Information
- Device type and operating system
- IP address
- Language preferences
- App usage statistics and logs
- Crash reports and diagnostics
d.
Location Data (Optional)
We may collect location data for analytics and to personalize content, only if granted permission by you.
2. How We Use Your Information
We use the collected information to:
- Register and manage your account
- Provide access to courses and educational content
- Track progress and performance
- Send notifications and important updates
- Improve app functionality and user experience
- Ensure compliance with legal requirements
- Prevent fraud and enhance security
3. Sharing Your Information
We do not sell or rent your personal information. We may share data with:
- Service Providers who perform services such as hosting, analytics, or customer support
- Instructors and Content Providers for academic tracking
- Legal Authorities when required by law or to protect our rights
- Business Transfers in case of a merger, sale, or acquisition
All third parties are obligated to respect your data privacy and handle it securely.
4. Data Security
We implement technical and organizational measures to secure your data, including:
- SSL encryption
- Secure authentication and password hashing
- Regular security audits and monitoring
However, no system is 100% secure. We encourage you to keep your login credentials confidential.
5. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and data
- Withdraw consent at any time
- Opt out of marketing and notifications
You can exercise these rights from your profile settings or by contacting us directly.
6. Data Retention
We retain your information as long as your account is active or as needed to provide services. We may retain certain data for legal obligations, dispute resolution, and enforcement of agreements.
7. Children’s Privacy
Our app is intended for educational use and may be used by children under parental or school supervision. We do not knowingly collect personal data from children under 13 without parental consent, in accordance with COPPA and other applicable laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users through the App or email. Continued use of the App after updates constitutes acceptance of the changes.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@hayaapp.com
Phone: +971525744939